Terms and conditions
FOJI+ (A Product of Picmondi Ltd) Effective Date: February 13, 2026
1. OVERVIEW
FOJI+ is a specialized User-Generated Content (UGC) platform operated by Picmondi Ltd, headquartered in Kigali, Rwanda. By using our services, businesses (hereinafter referred to as the “Client”) operating in Rwanda, Kenya, Tanzania, Uganda, and Burundi agree to be bound by these Terms and Conditions.
2. PURCHASING PROCESS & WATERMARK POLICY
Selection: Clients shall browse and select creative UGC videos that suit their brand needs directly from the FOJI+ online platforms.
Watermarked Content: All preview videos available on FOJI+ platforms are protected by watermarks. The Client is strictly prohibited from downloading, sharing, or using watermarked videos for any commercial or promotional purposes. – Final Delivery: Access to the original, high-resolution creative UGC videos without watermarks is granted exclusively after the Client has completed the full payment for the selected content.
3. VIDEO SPECIFICATIONS
To ensure maximum engagement and compatibility with modern social media standards, all videos provided by FOJI+ adhere to the following:
Format: Optimized in a 9:16 aspect ratio (Vertical), specifically designed for TikTok, Instagram Reels, and Facebook Reels. – Duration: Each creative UGC video has a standard duration of three (3) minutes.
4. DELIVERY TIMELINE
FOJI+ is committed to rapid fulfillment. Once a Client has placed an order and provided any necessary brand assets, the finalized creative UGC video(s) will be delivered within a maximum of forty-eight (48) hours.
5. REFUND POLICY
Eligibility: Refunds are issued exclusively in the event that the Client does not receive the specific UGC video(s) they ordered.
Timeline: Approved refunds will be processed and issued five (5) calendar days after the date the original order was placed. – Procedure: Refund requests must be submitted in writing to the FOJI+ support team with the relevant order reference number.
6. EXCLUSIVITY & NON-CIRCUMVENTION
FOJI+ manages “Top Users” bound by exclusive agreements with Picmondi Ltd. The Client is strictly prohibited from entering into any direct contractual, employment, or private arrangement with any creator introduced through FOJI+. All communications and payments must be conducted through the FOJI+ platform. Any attempt to bypass FOJI+ will result in immediate termination of access and potential legal action.
7. INTELLECTUAL PROPERTY & USAGE
Upon receipt of full payment and delivery of the unwatermarked video, FOJI+ grants the Client the right to use the content for promotional purposes on social media. The Client may not:
Use watermarked versions for any commercial gain. – Resell raw footage or sublicense the content to third parties. – Use the creator’s likeness beyond the scope of the purchased UGC campaign.
8. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of Rwanda. Any disputes shall fall under the exclusive jurisdiction of the courts of Kigali.
ACKNOWLEDGMENT
By placing an order on FOJI+, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
